Smart 5 Technical Support

SD Series	SP Series

Cleaning the Printer
The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for your site to keep the printer in good working condition.
Cleaning of SD printer: When to clean the printer: • The printer displays a message for which cleaning is a solution. • The registration of the different colours are visibly out • There are debris on completed cards. • A new print ribbon was installed. Refer to: Running a cleaning card for SD Series Cleaning SD Series Print Head	Cleaning of SP printer: When to clean the printer: • The registration of the different colors are visibly out • There are debris on completed cards. • A new print ribbon was installed. Refer to: Running a cleaning card for SP Series Cleaning SP Series Print Head
Installing Printer and Supplies
Datacard has gone through great lengths to make the installation of the printer and supplies as easy and user-friendly as possible. Most important is to remember: When receiving your new Datacard system, start by installing: The ID software solution and all it’s add-ons (like Tru-Photo, Tru-Signature) Install the printer supplies while switched off Install the printer driver and plug-ins The supplies needs to be installed in the printer before you switch it on. The printer driver must be installed first and the printer only plugged in on request during the installation process. Follow the quick and easy processes for the installation of the plastic card printer onto your PC as detailed for your system below:
Installing SD printer Easy guide to install SD160, SD260, SD360 printer onto your PC.Installing SD Supplies Easy guide to install supplies in the SD160, SD260, SD360.Installing SD460 Supplies Easy guide to install laminates and ribbons in your SD460.Assemble SD460 printer	Installing SP printer Easy guide to install SP25+, SP30+, SP35+, SP55+ printer onto your PC.Installing SP Supplies Easy guide to install supplies in the SP25+, SP30+, SP35+, SP55+.Installing SP75 Supplies Easy guide to install laminates and ribbons in your SP75+.

Getting to the PRINTER TOOLBOX
The printer toolbox hold many settings the user can adjust to suit the site specific requirements. Follow these easy procedures to get to the printer toolbox.
SD Series Printer Tool Box The ToolBox for the SD card printer range gains access to print manager in order to: make adjustments for improved print quality adjust card registration determining printer-to-PC communication provide you with information on your printer and driver. See How to access your Printer Toolbox for SD Range	SP Series Printer Tool Box The ToolBox for the SP card printer range allows you to: make adjustments for improved print quality adjust card registration determining printer-to-PC communication provide you with information on your printer and driver. most importantly – this is where you go to run a cleaning card. See How to access your Printer Toolbox for SP Range
Getting Information on your printer
For technical support have the following information ready: Printer make and model Printer serial number Printer firmware version Driver version As printers are used in the field under different conditions than the quality testing conditions, there may arise conditions that influence print quality or functionality. As these are reported and resolved, new firmware or printer driver versions are released. We recommend that you keep up to date with your version of firmware and printer driver. It makes sense to protect your investment and to save you from potential costly printing glitches.
Getting Information on your SD Series Card Printer	Getting Information on your SP Series Card Printer
Firmware updates
As printers are used in the field under different conditions than the quality testing conditions, there may arise conditions that influence print quality or functionality. As these are reported and resolved, new firmware or printer driver versions are released. We recommend that you keep up to date with your version of firmware and printer driver. It makes sense to protect your investment and to save you from potential costly printing glitches.Read more about the latest driver and firmware updates for insight on improvements made.
SD Firmware Version D3.15.3-10This firmware version can only be installed on the SD260L, SD360, SD460, Card Printers which have the D3 main control board installed. If using the Datacard XPS Card Printer Driver and SDK, we recommend downloading the latest version available. Please take a look at the following “Firmware Version D3.15.3-10 PDF” for more information about the latest Firmware version. SD Firmware Version D2.11.56-5001 XPS Card Printer firmware D2.11.56-5001 is used only on D2 main control boards. This firmware has the ShellShock vulnerability patch fix and can only be installed on the SD260, SD260L, SD360 Card.	Go-Green FirmwareDatacard® desktop printers and supplies went “green”! At the same time we’ve updated our Intelligent Supplies Technology™ to enhance the performance of your supplies. In order for the new supplies to work in your existing Datacard desktop printer, you will simply need to update your firmware. To ensure yours is up to date please go to your Printer Toolbox and make sure the Firmware version is 32 and higher. If not, contact us to arrange your printer service and firmware update at our offices. SP75 Firmware Version 54.94 Firmware version 54.94 improves the reliability of RFID supplies operation. This fixes an issue where supplies would be reported empty while material remained on the roll. Note: For customers not yet at 54.x firmware, please complete the Go Green firmware update first, then upgrade to 54.79, then upgrade to 54.94.
Press Release
To stay abreast with technology development, a well planned replacement policy should be developed and maintained. Similar to any IT strategy.As new development happen we will endeavour to keep you abreast through regular postings on this page.
Regionalising of RibbonsStarting on November 2015, printers will be shipping with new firmware which will regionalize ribbons in order to ensure customers are purchasing ribbon from their partners in their region. Please see the Regionalising of Ribbons for more information.
Discontinuation of the SP75 Plastic card printerReminder! Entrust Datacard will end production of the Datacard® SP75™ Plus and CP80™ Plus Printers on October 30, 2015. The announcement regarding the end of production of the Datacard® SP75 Plus and CP80™ Plus Card Printers was originally sent November 1, 2014. This provided a 12 month notice of end of production. Datacard Group plans to continue providing supplies, spare parts and service agreements until October 30th, 2020. Datacard will make a reasonable effort to provide support for 5 years as noted, but reserves the right to change this based on availability and/or cost of spare parts and supplies. Datacard Group will notify sales distribution channels on any change in availability and pricing as appropriate. . We remain committed to offering supplies for quality system-matched reliability, superior performance and competitive “best value” in all our consumables. These printers have been replaced with the new Datacard® SD460™ Card Printer with CLM modular card printing system. These new systems have multiple new features, such as faster throughput, tactile impression feature, debower, bar code reader and serialised laminates. For additional information on the SD460 with CLM modular please go to Products/Thermal Printers/SD460
USB communications is blocked by a firewall causing Message 500 error.When trying to communicate with the printer driver using USB, the following error is displayed Message 500. See USB communications is blocked by a firewall
Life Cycle ReportAs printer technology advance, it becomes uneconomical to maintain older versions and models of hardware and software. Datacard maintains the developed technology in a well planned life cycle in order to maximise the economical value and functionality of hardware, software and supplies. Hardware and Software Life Cycle Report Supplies Life Cycle Report
Driver IssuesSee issues resolved with latest drivers SD6.1 Driver – Corrected issues SP14 Driver – Corrected issues